Terms & Conditions
Please read our terms and conditions carefully as making a purchase signifies acceptance of these terms. These terms and conditions are subject to change at any time without notice. Every transaction is governed by the terms and conditions in place at the time of the transaction.
Big Sky Publishing Pty Ltd (BSP) is the publisher of Aussie Soldier
Privacy Policy
Website Security
- We understand the importance of internet security and protection and to ensure the protection of all customer's credit details, BSP provides a 128 Bit encrypted secure session in our check out section via SSL (Secure Sockets Layer).
- All transactions are secure as we use Paymate. To gain more information and to confirm your transaction is secure please visit Paymate's Privacy & Security Statement.
- PLEASE NOTE you will enter the secured Paymate site for credit card transactions.
Copyright
Postage
Within Australia
- Postage is FREE!
Rest of the World
- For deliveries outside Australia postage is an additional charge.
- A standard postage cost of AU$15.00 is charged and included at the order checkout.
- Prices DO NOT include relevant overseas duties and other custom charges that you may incur and BSP is not responsible for any restrictions that result from the importation of certain products into various countries.
Delivery
Orders & Payments
Returns & Exchanges
- We hope you love our products us much as we do. However, it is important to read our returns and exchanges policy before making any purchases.
- If you need to refund or exchange an item, please call BSP at the earliest convenience prior to returning the product to us.
Returns and Exchanges Policy
- If you change your mind about your purchase, BSP is happy to exchange the item as long as it is in as new condition, unused, unopened and returned within 30 days of original dispatch.
- Unless the product is faulty, all additional postage costs for returning items will be at your expense.
Faulty Goods
- At BSP we take the time to ensure that our product is of the highest quality before we pass them on to you. However if you do receive a faulty product, we are happy to provide you with a full refund, or product exchange including additional delivery costs.
How to Return Items
- Before you return the items, either email or call BSP (1300 360963) to let us know that you are returning an item.
- When returning items, wrap the package securely and enclose your receipt (we send this out with your order), reason for returning the item/s, and send to -
BSP Returns Department
P.O. Box 303
Newport, NSW
Australia 2106
- Once we have received the returned products, exchanges will be processed within 24 hours and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.
** IMPORTANT - BSP takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.**
Further Questions? email or call 1300 360963.
Contact Information
If you need to contact us for any reason, whether it be about site improvements, products you think we should stock, or just about your experience with Aussie Soldier, then we'd love to hear from you.
Email :
Ph : Within Australia 1300 360 963 (cost of a local call)
Ph : Overseas +61 2 9918 2168
Fax : +61 2 9475 4405
Post :
P.O. Box 303
Newport, NSW
Australia 2106